August 28, 2013
by Kelsey Rogers
0 comments

Recognizing Customer Service Excellence

It’s WOW Wednesday! HR leaders, execs, and managers: How do you WOW the people who go above and beyond for you in your business? Or, how have you been WOWed?

Today’s WOW Wednesday comes from Kelly.
She says: “Whenever a customer calls or emails the office with a compliment for a job that was done, we give the employees involved a letter of recognition that tells them the job and who the customer contact was that nominated them for the recognition. I send the letter and a certificate or recognition is signed by the VP of Operations that indicates the job name on the certificate. These are then put in a large envelope that is presented to the recipient by either the VP of Operations, Operations Manager, or me (HR Director) if someone from Operations is not able to do it.”

Share your own “WOW Wednesday” tip or story. Leave a comment here or post on Terryberry’s Facebook Page or Twitter using hashtag #WOWWED. Make it a WOW day!

Recognize your co-workers or be recognized with Terryberry’s interactive Peer-to-Peer Program. It’s recognition, social-media style! Get the Free Trial!

August 26, 2013
by Jenny Watkins
0 comments

Alex Allion: To Me, Work is an Opportunity to Be Progressive

“Assisting organizations to align their mission to their recognition strategies is something I’m very passionate about…Employee engagement is something that begins at the highest level of the organization.  The result is a culture that is inspired and passionate,” says Western Regional Sales Manager, Alex Allion.

Watch the video to meet Terryberry Western Regional Sales Manager Alex Allion and learn why to him, work is an opportunity to be progressive.

At Terryberry, we are passionate about helping our customers create a wow workplace with effective employee recognition solutions.

August 22, 2013
by Jenny Watkins
0 comments

Walt Chrisman: To Me, Work is an Opportunity to Be Positive

“These programs Terryberry develops for our clients create a tremendous positive impact and ripple effect that goes far beyond the obvious employer-employee connection,” says Regional Manager Walt Chrisman.

Watch the video to meet Terryberry Regional Manager Walt Chrisman and learn why to him, work is an opportunity to be positive.

At Terryberry, we are passionate about helping our customers create a wow workplace with effective employee recognition solutions.

August 21, 2013
by Kelsey Rogers
0 comments

Recognizing Levels of Achievement with Diamonds or Gemstones

It’s WOW Wednesday! HR leaders, execs, and managers: How do you WOW the people who go above and beyond for you in your business? Or, how have you been WOWed?

Today’s WOW Wednesday comes from Marilou. 

She says: “We give a lapel pin with a diamond every five years of service and a choice of a gift.”

Share your own “WOW Wednesday” tip or story. Leave a comment here or post on Terryberry’s Facebook Page or Twitter using hashtag #WOWWED. Make it a WOW day!

Recognize your co-workers or be recognized with Terryberry’s interactive Peer-to-Peer Program. It’s recognition, social-media style! Get the Free Trial!

August 19, 2013
by Jenny Watkins
0 comments

Disengaged Employees Cost Businesses

Shocking stats in a recent article from  Business2Community cite a Gallup study indicating that 70% of American employees are either Not Engaged or Actively Disengaged employees.

“70 percent either hate going to work or have mentally checked out to the point they cost their companies money,” writes author Margie Bresslour.

In an average business only 3 out of 10 employees are actively engaged, meaning they are willing to invest their discretionary effort to help the business succeed.  The impact on business performance when organizations are successful in moving the dial to the right from 30% engaged employees can’t be understated.

What can businesses do to improve employee engagement? Recognizing employees for their contributions and ensuring that they feel valued and important to the mission of the organization, is arguably one of the most important things a leader can do for the success of their business.  Further, the Business2Community article notes, “A worldwide study by Towers Watson concluded that “the single highest determinant for engagement is whether or not employees feel that their manager is genuinely interested in their well being”.

Terryberry helps businesses move the employee engagement dial through effective employee recognition programs and recognition training for managers.